Support: How do I get an answer to a support query with Hero? Answer: Step 1: Search our Knowledge Base/FAQ Site
Before you log a ticket or call us we advise you search our FAQ site at http://faq.herotel.uk to see if ...
Support: How do I connect to Hero and make phone calls? Answer: Hero is an Internet delivered phone service. We do not supply traditional phone lines to your home like Spark. You will need a broadband internet ...
Support: How do I connect a PBX to Hero? Answer: PBX Systems
Customers can also connect to Hero using their own IP-PBX which is SIP capable and compatible. Asterisk (and it's variants such as FreePBX, Trixbox ...
Support: How do I become a Hero Agent or Reseller? Answer: Become an authorised reseller of the Hero retail solutions including our Broadband, Mobiex, SIP and Cloud PBX services and receive generous ongoing commissions.
Please visit our ...
Support: How do I become a Wholesale customer of Hero? Answer: Designed to help you grow your business and increase efficiency our wholesale and carrier services are extremely competitive and rich in features. Choose between traditional ...
Technical Questions: Do Hero support SIP Trunking? Answer: Hero SIP Trunking is available on all of our plans and we offer DDIs for just $2+VAT per month and these come with their own ...
Device Provisioning: Configuring the Zoiper Smartphone App to work with Hero Answer: If you are having issues using our Hero Smartphone Apps on your Apple iPhone or Android based phone then there is an alternative Phone Application ...
Advanced Features: SMS Gateway Instructions Answer: Hero offer an SMS gateway for customers who wish to send SMS messages either by using our email to SMS gateway or web service API. ...
Billing Questions: What is my Bill Anniversary Date? Answer: Your Bill Anniversary Date is the date you first signed up for Hero. Your monthly bill cycle is based on this day. For example if you signed ...
Billing Questions: Is there an activation/setup fee to sign up for Hero? Answer:
Is there an activation fee to sign up for Hero?
No. For Hero calling plans and bundles you are not charged an activation or setup fee. You ...
Billing Questions: Does Hero Invoice monthly? Answer:
Does Hero invoice monthly?
No. Hero does not invoice monthly as all services are prepaid. You will be emailed a receipt every time you add funds to your ...
Credit Card Payments: Storing a Credit Card for Automatic Payments Answer:
Store Credit Card
Store your credit card information within our portal to make topping up your account easier. By doing this you can also set up ...
Billing Questions: Account Notification Settings Answer:
Account Notification Settings
Our Account notification feature helps you keep on top of your accounts balances with a variety of low account credit notifications. Customise your ...
Credit Card Payments: Automatic Top Up using a Credit Card Answer:
Automatic Top Up
Setting up auto top up functions gives you the ability to have control over your billing account. Using Hero you have four functions that you can ...
Credit Card Payments: Adding Credit using a Credit Card Answer:
Adding Credit
Adding credit to your account is easy. You can save your credit card information with in the Portal, to make making a payment even easier.
Quick Guide
Log ...
Device Provisioning: Cisco SPA Device Provisioning Answer:
NOTE: If you have a Cisco SPA112/122 Analogue Telephone Adapter then you can now auto-provision these in the Hero Customer Portal. For details see the ...
Device Provisioning: Yealink Device Provisioning Answer: Hero have a fully automated Yealink Device Provisioning Process to take the hard work out of configuring these phones. Please click on the Link below ...
Billing Questions: Billing Feed and CDR collection Processes Answer: There are 2 ways of fetching billing records/call detail records (CDR) from the Hero platforms. The first method is by utilising our Billing Feed Web ...
