Technical Questions: Ports and Hostnames Answer:
Ports and Hostnames
DNS Settings
Proxy
phone.herotel.uk
TCP/TLS Proxy
phone.herotel.uk (port 5061)
SIP Peering IP Address
103.212.52.50
Other
Our RTP Port Range
20000-50000
Our T.38 (faxing) UDPTL Port Range
20000-50000
Fax
fax.herotel.uk
Primary NTP
uk.pool.ntp.org
SIP (UDP/TCP)
5060
SIP TLS proxy
5061 (phone.herotel.uk)
If using TLS verify whether ...
Technical Questions: NAT and SIP ALG Answer:
NAT
NAT Traversal
NAT can interfere with SIP and RTP by changing the ports on the way through. To counter we enable NAT traversal by default therefore ...
Technical Questions: Problems with DTMF (Pressing digits during a call) Answer:
Problems with DTMF (Pressing digits during a call)
If you are reporting that your IVR is intermittently failing when pressing the menu selections of your Auto ...
Number Porting: How do I move my existing phone number to Hero? Answer:
Number porting – How to move my existing numbers to Hero
Hero supports number porting which means that you can bring your current number with you to use on ...
Cloud PBX Features: Call Flow Priority Answer:
Call Flow Priority
Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example you can’t ...
Cloud PBX Features: List of Cloud PBX Features Answer:
List of Cloud PBX Features
All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select. We don't ...
Advanced Features: Call Parking Answer:
Call Parking
Call parking is a feature that allows a person to put a call on hold at one phone and continue the conversation from another phone.Whilst ...
Technical Questions: Can I use my existing phone with Hero? Answer:
As a SIP or VoIP service provider you will require an IP telephone handset to make calls on the Hero network or you can use our ...
Technical Questions: Can I use the Hero Cloud PBX if my on-premise PBX fails? Answer:
Can I use the Hero Cloud PBX if my on-premise PBX fails?
Yes, absolutely.
Location: CloudPBX > select number > Inbound Calls
Summary: Setting up a second layer of redundancy on ...
Technical Questions: Will my Hero service work if there is a power cut? Answer:
Will my Hero service work if there is a power cut?
Your Hero service requires power to work as your broadband modem will not function without it.
To ensure that ...
Technical Questions: SIP Registration, Peering and IAX2 explained Answer:
SIP Registration, Peering and IAX2 explained
Hero supports SIP registration, SIP peering and IAX2 registration to connect your VoIP service.
SIP Registration
The simplest of the three connection types “Registration” is used ...
Technical Questions: Why can’t I register my VoIP device? Answer:
Why can’t I register my VoIP device?
Firewalls and Interfering routers are the most common cause of SIP registration failure with your VoIP device where the firewall/router ...
Technical Questions: Bogus or Spam incoming calls Answer:
Bogus or Spam incoming calls
If you’re experiencing spam or phantom incoming calls that appear as “blocked” or CLIs such as 100 you are probably the victim ...
Device Provisioning: How do I configure Zoiper to connect to Hero? Answer: Zoiper is a popular softphone which can be used on Windows, Mac, Linux, Android and iPhone. To download the software visit:
http://www.zoiper.com/
Zoiper is compatible with Hero ...
Hero Applications: Hero Softphone Applications Answer:
Hero Free Apps for iPhone and Android
Hero's Mobiex phone apps for iPhone and Android are free to install. Whether you are working from home, or traveling overseas, ...
Device Provisioning: Yealink VoIP Phones - Manual Configuration Answer:
Yealink – Manually configuring your phone
Quick Guide
Step 1: Browse to Phones Web UI
Phones web UI: to access the phones web UI press the OK button ...
Device Provisioning: Polycom VVX IP Phones – Manual Configuration Answer:
Polycom VVX IP Phones – Manual Configuration
Customise the following features on your Polycom VVX handsets.
Manually Configuration
Changing the Handset label
Extension dialling
Handset Volume
Upgrading Firmware
Presence and BLF (Busy Lamp field)
VVX ...
Device Provisioning: Yealink W52P DECT VoIP Phones - Manual Configuration Answer:
Yealink W52P DECT VoIP Phones – Manual Configuration
Quick Guide
Step 1: Base Station
The W52P base station can be powered by the supplied 120/240v adaptor or alternately ...
Device Provisioning: Gigaset Cordless IP Phones - Manual Configuration Answer:
Gigaset Cordless IP Phones - Manual Configuration
This KB is limited to the Gigaset family of cordless (DECT) handsets.
Configuring the phone via the Web configurator
We recommend ...
