Advanced Features: Audio Conferencing Answer:
Making Conference Calls
When keeping your team connected is important use the CloudPBX Conference Calls function. You can use your Cloud PBX number to create your own ...
Advanced Features: Presence and Busy Lamp Field (BLF) Answer:
Presence and Busy Lamp Field (BLF)
This guide applies to the Polycom and Yealink IP handsets.
Enable subscriptions on your line so that others can monitor your ...
Advanced Features: Remote Call Back Answer:
Remote Call Back
When you are out of the office and want to make a call to someone who’s number is within your account, simply call ...
Advanced Features: Remote Dial Tone Answer:
Remote Dial Tone
When you are out of the office and don’t want to make calls from the phone’s account you have with you, make the call through ...
Advanced Features: Call Transfers Answer:
Call Transfers
By using call transfer you can easily transfer your current caller to another person.Dial #0 for an attended transfer – this is where you can announce ...
Advanced Features: Caller Tunes and Hold Music Answer:
Caller Tunes and Hold Music
Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Setting up caller tunes and hold music creates a personable ...
Preferences: Caller Name Display Answer:
Caller Name Display
Using caller name display you can present your user name when you dial another person. This is particular handy when dialing other extensions in your ...
Preferences: Extension Dialing Answer:
Extension Dialing
Extension dialing works so that you can internally transfer calls to numbers within your account.
They also can work if you set up Auto Attendant for when ...
Preferences: Time Schedules Answer:
Set Up Your Time Schedules
Most organisations shape the way they handle incoming calls to match their hours of operations. In CloudPBX you can define time ...
Preferences: Voice Quality & Networking Answer:
Voice Quality
Voice quality allows you to set perimeters for your calling quality.
Quick Guide
Log onto https://portal.herotel.uk
Select Voice tab > Phone number > Other Settings > Voice and Quality.
Set preferences
Set Codecs (recommended SysAdmins ...
Preferences: TCP, TLS and Secure RTP Options Answer:
TCP, TLS and Secure RTP Options
We support both TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) communication protocols. While UDP is by far the ...
Faxing Questions: How to Setup Faxmail Answer:
How to Setup Faxmail
Quick Guide – Sending a fax
Our fax-mail service allows “approved” email addresses to send faxes via our service. Before you can send or ...
Faxing Questions: Does Hero Support Traditional Faxing? Answer:
Does Hero Support Traditional Faxing?
A Hero vFax number replaces a physical fax machine by using email to send and receive faxes using our fax gateway as a go-between ...
Faxing Questions: vFax and T.38 Answer:
vFax and T.38
Our vFax service replaces your legacy fax machine by using our fax gateway and your email client for both the sending and receipt of faxes. ...
Cloud PBX Features: Media – Audio and Greetings Answer:
Media – Audio and Greetings
We allow you to upload your own customised media for Voicemail, Auto Attendant, Music on hold, Ring back tone and Caller Tunes using the Media upload ...
Cloud PBX Features: Feature Short Codes Answer:
Feature Short Codes
Use the following short codes on your CloudPBX phone to setup various features from your handset instead of logging into the CloudPBX.
NOTE: Wherever you see ‘xxx’ ...
Account Management: Account Overview Answer:
Account Overview
The account summary dashboard provides a broad overview of your account. In this dashboard you can view account balance, plan details and customer account summary.
Quick Guide
Step 1: ...
Account Management: Managing your Phone Numbers Answer:
Manage Phone Numbers
You can view, add and mange your VoIP numbers and Cloud PBX settings. First you will need some number on your account, or port your existing ...
Account Management: Fraud Control and Management Answer:
How does Hero deal with Fraud?
Toll fraud is a potential threat not just for Telcos but all businesses subscribing to a VoIP phone service. While we will quickly disable any suspected ...
Account Management: Updating your Personal and Address Details Answer:
Updating Your Personal and Address Details
Keeping your accounts personal account details current will make sure that you keep on top of all aspects of your ...
