Preferences: TCP, TLS and Secure RTP Options Answer:
TCP, TLS and Secure RTP Options
We support both TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) communication protocols. While UDP is by far the ...
Faxing Questions: Does Hero Support Traditional Faxing? Answer:
Does Hero Support Traditional Faxing?
A Hero vFax number replaces a physical fax machine by using email to send and receive faxes using our fax gateway as a go-between ...
Cloud PBX Features: Feature Short Codes Answer:
Feature Short Codes
Use the following short codes on your CloudPBX phone to setup various features from your handset instead of logging into the CloudPBX.
NOTE: Wherever you see ‘xxx’ ...
Account Management: Account Overview Answer:
Account Overview
The account summary dashboard provides a broad overview of your account. In this dashboard you can view account balance, plan details and customer account summary.
Quick Guide
Step 1: ...
Account Management: Managing your Phone Numbers Answer:
Manage Phone Numbers
You can view, add and mange your VoIP numbers and Cloud PBX settings. First you will need some number on your account, or port your existing ...
Technical Questions: Ports and Hostnames Answer:
Ports and Hostnames
DNS Settings
Proxy
phone.herotel.uk
TCP/TLS Proxy
phone.herotel.uk (port 5061)
SIP Peering IP Address
103.212.52.50
Other
Our RTP Port Range
20000-50000
Our T.38 (faxing) UDPTL Port Range
20000-50000
Fax
fax.herotel.uk
Primary NTP
uk.pool.ntp.org
SIP (UDP/TCP)
5060
SIP TLS proxy
5061 (phone.herotel.uk)
If using TLS verify whether ...
Technical Questions: NAT and SIP ALG Answer:
NAT
NAT Traversal
NAT can interfere with SIP and RTP by changing the ports on the way through. To counter we enable NAT traversal by default therefore ...
Technical Questions: Problems with DTMF (Pressing digits during a call) Answer:
Problems with DTMF (Pressing digits during a call)
If you are reporting that your IVR is intermittently failing when pressing the menu selections of your Auto ...
Cloud PBX Features: List of Cloud PBX Features Answer:
List of Cloud PBX Features
All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select. We don't ...
Technical Questions: Can I use the Hero Cloud PBX if my on-premise PBX fails? Answer:
Can I use the Hero Cloud PBX if my on-premise PBX fails?
Yes, absolutely.
Location: CloudPBX > select number > Inbound Calls
Summary: Setting up a second layer of redundancy on ...
Technical Questions: SIP Registration, Peering and IAX2 explained Answer:
SIP Registration, Peering and IAX2 explained
Hero supports SIP registration, SIP peering and IAX2 registration to connect your VoIP service.
SIP Registration
The simplest of the three connection types “Registration” is used ...
Technical Questions: Why can’t I register my VoIP device? Answer:
Why can’t I register my VoIP device?
Firewalls and Interfering routers are the most common cause of SIP registration failure with your VoIP device where the firewall/router ...
Technical Questions: Bogus or Spam incoming calls Answer:
Bogus or Spam incoming calls
If you’re experiencing spam or phantom incoming calls that appear as “blocked” or CLIs such as 100 you are probably the victim ...
Device Provisioning: Polycom VVX IP Phones – Manual Configuration Answer:
Polycom VVX IP Phones – Manual Configuration
Customise the following features on your Polycom VVX handsets.
Manually Configuration
Changing the Handset label
Extension dialling
Handset Volume
Upgrading Firmware
Presence and BLF (Busy Lamp field)
VVX ...
Support: How do I connect to Hero and make phone calls? Answer: Hero is an Internet delivered phone service. We do not supply traditional phone lines to your home like Spark. You will need a broadband internet ...
Support: How do I connect a PBX to Hero? Answer: PBX Systems
Customers can also connect to Hero using their own IP-PBX which is SIP capable and compatible. Asterisk (and it's variants such as FreePBX, Trixbox ...
Support: How do I become a Hero Agent or Reseller? Answer: Become an authorised reseller of the Hero retail solutions including our Broadband, Mobiex, SIP and Cloud PBX services and receive generous ongoing commissions.
Please visit our ...
Technical Questions: Do Hero support SIP Trunking? Answer: Hero SIP Trunking is available on all of our plans and we offer DDIs for just $2+VAT per month and these come with their own ...
Technical Questions: How to setup a SIP trunk Answer: SIP trunks are typically used to connect a PBX to Hero such as an Asterisk or 3CX PBX to our platform. Hero make connecting a ...
