Technical Questions: Bogus or Spam incoming calls Answer:
Bogus or Spam incoming calls
If you’re experiencing spam or phantom incoming calls that appear as “blocked” or CLIs such as 100 you are probably the victim ...
Device Provisioning: Yealink VoIP Phones - Manual Configuration Answer:
Yealink – Manually configuring your phone
Quick Guide
Step 1: Browse to Phones Web UI
Phones web UI: to access the phones web UI press the OK button ...
Device Provisioning: Yealink W52P DECT VoIP Phones - Manual Configuration Answer:
Yealink W52P DECT VoIP Phones – Manual Configuration
Quick Guide
Step 1: Base Station
The W52P base station can be powered by the supplied 120/240v adaptor or alternately ...
Support: How do I get an answer to a support query with Hero? Answer: Step 1: Search our Knowledge Base/FAQ Site
Before you log a ticket or call us we advise you search our FAQ site at http://faq.herotel.uk to see if ...
Device Provisioning: Configuring the Zoiper Smartphone App to work with Hero Answer: If you are having issues using our Hero Smartphone Apps on your Apple iPhone or Android based phone then there is an alternative Phone Application ...
Advanced Features: SMS Gateway Instructions Answer: Hero offer an SMS gateway for customers who wish to send SMS messages either by using our email to SMS gateway or web service API. ...
Billing Questions: Is there an activation/setup fee to sign up for Hero? Answer:
Is there an activation fee to sign up for Hero?
No. For Hero calling plans and bundles you are not charged an activation or setup fee. You ...
Billing Questions: Does Hero Invoice monthly? Answer:
Does Hero invoice monthly?
No. Hero does not invoice monthly as all services are prepaid. You will be emailed a receipt every time you add funds to your ...
Credit Card Payments: Storing a Credit Card for Automatic Payments Answer:
Store Credit Card
Store your credit card information within our portal to make topping up your account easier. By doing this you can also set up ...
Billing Questions: Account Notification Settings Answer:
Account Notification Settings
Our Account notification feature helps you keep on top of your accounts balances with a variety of low account credit notifications. Customise your ...
Credit Card Payments: Automatic Top Up using a Credit Card Answer:
Automatic Top Up
Setting up auto top up functions gives you the ability to have control over your billing account. Using Hero you have four functions that you can ...
Credit Card Payments: Adding Credit using a Credit Card Answer:
Adding Credit
Adding credit to your account is easy. You can save your credit card information with in the Portal, to make making a payment even easier.
Quick Guide
Log ...
Billing Questions: Billing Feed and CDR collection Processes Answer: There are 2 ways of fetching billing records/call detail records (CDR) from the Hero platforms. The first method is by utilising our Billing Feed Web ...
Device Provisioning: FRITZ!Box 7490 Provisioning Answer: NOTE: We have been informed that some Fritz! products have issues with the Google Chrome browser so if you experience issues with the interface and ...
Microsoft Teams: Microsoft Teams Integration Setup Instructions Answer: Setup your Microsoft Teams environment
This guide does not explain how to setup Microsoft Teams. The assumption is that you already have a Teams environment with ...
Technical Questions: How to setup a SIP trunk Answer: SIP trunks are typically used to connect a PBX to Hero such as an Asterisk or 3CX PBX to our platform. Hero make connecting a ...
Billing Questions: Microsoft Teams - Wholesale Setup Instructions Answer: Setup your Microsoft Teams environment
NOTE: This guide is intended for WHOLESALE white label customers and not Hero retail customers. For Hero retail customer instructions for ...
: Microsoft Teams Integration Setup Instructions Answer: Setup your Microsoft Teams environment
This guide does not explain how to setup Microsoft Teams. The assumption is that you already have a Teams environment with ...
Hero Applications: Hero Connect Desktop Application for Microsoft Windows Answer: Similar to our popular mobile app, Hero connect softphone is also available on Microsoft Windows. It is a great option for anyone who needs to ...
