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  • Account Management: Updating your Personal and Address Details
    Answer: Updating Your Personal and Address Details  Keeping your accounts personal account details current will make sure that you keep on top of all aspects of your ...
  • Technical Questions: Ports and Hostnames
    Answer: Ports and Hostnames DNS Settings Proxy  phone.herotel.uk TCP/TLS Proxy  phone.herotel.uk (port 5061) SIP Peering IP Address  103.212.52.50 Other Our RTP Port Range 20000-50000 Our T.38 (faxing) UDPTL Port Range 20000-50000 Fax fax.herotel.uk Primary NTP uk.pool.ntp.org SIP (UDP/TCP) 5060 SIP TLS proxy 5061 (phone.herotel.uk)   If using TLS verify whether ...
  • Technical Questions: What Codecs do Hero Support?
    Answer: Codec Support Voice: G.722 (wideband), G.711 A Law, G.711 U Law, GSM, iLBC, G.729 and G.726 with automatic transcoding between codecs. Video: H.264 and H.263. Fax:  T.38 pass-through ...
  • Technical Questions: NAT and SIP ALG
    Answer: NAT NAT Traversal NAT can interfere with SIP and RTP by changing the ports on the way through. To counter we enable NAT traversal by default therefore ...
  • Technical Questions: Problems with DTMF (Pressing digits during a call)
    Answer: Problems with DTMF (Pressing digits during a call) If you are reporting that your IVR is intermittently failing when pressing the menu selections of your Auto ...
  • Number Porting: How do I move my existing phone number to Hero?
    Answer: Number porting – How to move my existing numbers to Hero Hero supports number porting which means that you can bring your current number with you to use on ...
  • Cloud PBX Features: Call Flow Priority
    Answer: Call Flow Priority Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example you can’t ...
  • Cloud PBX Features: List of Cloud PBX Features
    Answer: List of Cloud PBX Features All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select.   We don't ...
  • Advanced Features: Call Parking
    Answer: Call Parking Call parking is a feature that allows a person to put a call on hold at one phone and continue the conversation from another phone.Whilst ...
  • Technical Questions: Can I use my existing phone with Hero?
    Answer: As a SIP or VoIP service provider you will require an IP telephone handset to make calls on the Hero network or you can use our ...
  • Technical Questions: Can I run my alarm systems across Hero VOIP?
    Answer: No. While you may be able to get your alarm system working over our VOIP platforms we do not recommend this and recommend an IP based ...
  • Technical Questions: Can I use the Hero Cloud PBX if my on-premise PBX fails?
    Answer: Can I use the Hero Cloud PBX  if my on-premise PBX fails? Yes, absolutely. Location: CloudPBX > select number > Inbound Calls Summary: Setting up a second layer of redundancy on ...
  • Technical Questions: Will my Hero service work if there is a power cut?
    Answer: Will my Hero service work if there is a power cut? Your Hero service requires power to work as your broadband modem will not function without it.   To ensure that ...
  • Technical Questions: SIP Registration, Peering and IAX2 explained
    Answer: SIP Registration, Peering and IAX2 explained Hero supports SIP registration, SIP peering and IAX2 registration to connect your VoIP service. SIP Registration The simplest of the three connection types “Registration” is used ...
  • Technical Questions: Why can’t I register my VoIP device?
    Answer: Why can’t I register my VoIP device? Firewalls and Interfering routers are the most common cause of SIP registration failure with your VoIP device where the firewall/router ...
  • Technical Questions: Bogus or Spam incoming calls
    Answer: Bogus or Spam incoming calls If you’re experiencing  spam or phantom incoming calls that appear as “blocked” or CLIs such as 100 you are probably the victim ...
  • Device Provisioning: How do I configure Zoiper to connect to Hero?
    Answer: Zoiper is a popular softphone which can be used on Windows, Mac, Linux, Android and iPhone.  To download the software visit: http://www.zoiper.com/ Zoiper is compatible with Hero ...
  • Hero Applications: Hero Softphone Applications
    Answer: Hero Free Apps for iPhone and Android Hero's Mobiex phone apps for iPhone and Android are free to install. Whether you are working from home, or traveling overseas, ...
  • Billing Questions: Is there a contract term or cancellation fee if I join Hero?
    Answer: What is the contract term if I join Hero? For all Hero calling plans and bundles, these are on a month-by-month prepaid basis, so there is no ...
  • Device Provisioning: Yealink VoIP Phones - Manual Configuration
    Answer: Yealink – Manually configuring your phone Quick Guide Step 1: Browse to Phones Web UI Phones web UI: to access the phones web UI press the OK button ...

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