What is my Bill Anniversary Date?
Your Bill Anniversary Date is the date you first signed up for Hero. Your monthly bill cycle is based on this day. For example if you signed ...
What Codecs do Hero Support?
Codec Support
Voice: G.722 (wideband), G.711 A Law, G.711 U Law, GSM, iLBC, G.729 and G.726 with automatic transcoding between codecs.
Video: H.264 and H.263.
Fax: T.38 pass-through ...
Will my Hero service work if there is a power cut?
Will my Hero service work if there is a power cut?
Your Hero service requires power to work as your broadband modem will not function without it.
To ensure that ...
Why can’t I register my VoIP device?
Why can’t I register my VoIP device?
Firewalls and Interfering routers are the most common cause of SIP registration failure with your VoIP device where the firewall/router ...