Hero supports number porting which means that you can bring your current number with you to use on our network. We allow porting of Fixed, Mobile and Tollfree numbers within NZ. We can also organise porting in some overseas countries such as Australia, UK, USA etc. but these must be requested via a Ticket. Porting charges apply to each port request that is submitted.
In the NZ we have two number port request types:
Simple Port: This refers to a single number and can generally be completed within a couple of days so long as the number isn’t part of a larger block of numbers. For example, a port submitted on a Monday afternoon would be completed Wednesday morning.
Complex Port: More than one number. Complex ports typically take a week or more to process.