Inbound Calls: Voicemail Service Answer:
Voicemail Service
Hero Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, ...
Inbound Calls: Call Forwarding Answer:
Content
Terms
Setup Call forwarding
Inbound Trunking
Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for ...
Inbound Calls: Hunt Groups Answer:
Use Hunt Groups for Managing Inbound Calls
Our Cloud PBX provides all users with a free and simple linear hunt group service. The service allows you to ...
Inbound Calls: Call Queuing Answer:
Call Queuing
Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions where incoming ...
Inbound Calls: Do Not Disturb Answer:
Setting Your Phone To Do Not Disturb
You can easily avoid interruption by setting your phone to do not disturb. This will send your calls directly ...
Cloud PBX Features: Media – Audio and Greetings Answer:
Media – Audio and Greetings
We allow you to upload your own customised media for Voicemail, Auto Attendant, Music on hold, Ring back tone and Caller Tunes using the Media upload ...
Cloud PBX Features: Feature Short Codes Answer:
Feature Short Codes
Use the following short codes on your CloudPBX phone to setup various features from your handset instead of logging into the CloudPBX.
NOTE: Wherever you see ‘xxx’ ...
Cloud PBX Features: List of Cloud PBX Features Answer:
List of Cloud PBX Features
All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select. We don't ...
Device Provisioning: Polycom VVX IP Phones – Manual Configuration Answer:
Polycom VVX IP Phones – Manual Configuration
Customise the following features on your Polycom VVX handsets.
Manually Configuration
Changing the Handset label
Extension dialling
Handset Volume
Upgrading Firmware
Presence and BLF (Busy Lamp field)
VVX ...
Device Provisioning: FRITZ!Box 7490 Provisioning Answer: NOTE: We have been informed that some Fritz! products have issues with the Google Chrome browser so if you experience issues with the interface and ...
Microsoft Teams: Microsoft Teams Integration Setup Instructions Answer: Setup your Microsoft Teams environment
This guide does not explain how to setup Microsoft Teams. The assumption is that you already have a Teams environment with ...
Billing Questions: Microsoft Teams - Wholesale Setup Instructions Answer: Setup your Microsoft Teams environment
NOTE: This guide is intended for WHOLESALE white label customers and not Hero retail customers. For Hero retail customer instructions for ...
: Microsoft Teams Integration Setup Instructions Answer: Setup your Microsoft Teams environment
This guide does not explain how to setup Microsoft Teams. The assumption is that you already have a Teams environment with ...
