General SIP Questions: DIsabling SIP Application Layer Gateway (ALG) functionality Answer:
Disabling SIP ALG
If you are experiencing one way voice particularly on incoming calls the most probable cause is SIP ALG. While originally designed to resolve a NAT ...
Inbound Calls: Voicemail Service Answer:
Voicemail Service
Hero Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, ...
Inbound Calls: Simultaneous Ring Answer:
Simultaneous Ring
Use Simultaneous Ring to call up to five other phones simultaneously (SimRing) or specify a delay and stagger using Hunt mode.
Quick Guide
Log into https://portal.herotel.uk
Select Voice tab > Phone ...
Inbound Calls: Shared Line Call Appearance Answer: SHARED LINE FEATURE
The Hero Shared Line service enables you to have up to 6 devices or phones registered against a single Hero number at the ...
Inbound Calls: Call Forwarding Answer:
Content
Terms
Setup Call forwarding
Inbound Trunking
Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for ...
Inbound Calls: Hunt Groups Answer:
Use Hunt Groups for Managing Inbound Calls
Our Cloud PBX provides all users with a free and simple linear hunt group service. The service allows you to ...
Inbound Calls: Call Queuing Answer:
Call Queuing
Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions where incoming ...
Inbound Calls: Do Not Disturb Answer:
Setting Your Phone To Do Not Disturb
You can easily avoid interruption by setting your phone to do not disturb. This will send your calls directly ...
Inbound Calls: Caller ID and Rejection Options Answer:
Caller ID and Call Rejection Options
This feature helps you identify your Inbound caller’s CLI and set any call rejection options.
Quick Guide
Log into https://portal.herotel.uk > select the ...
Inbound Calls: Call Screening Answer:
Call Screening Options
We all like a little control over who we take calls from right? We’re used to this on our mobile phones, and call ...
Inbound Calls: Auto Attendant (IVR) Answer:
Auto Attendant IVR
Auto Attendant is your virtual receptionist or IVR, that can greet all inbound calls and direct the caller to the department they requirer. ...
Inbound Calls: Call Pickup Answer:
Call Pickup
The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account.
Call pickup ...
Outbound Calls: Caller ID (CLI) and Call Privacy Answer:
Caller ID (CLI) and Call Privacy
By using our Cloud PBX you have the option to show, block or showcase your business main number when making ...
Outbound Calls: PIN Code for Restricting Calls Answer:
PIN Code for Restricting Calls
Most organisations have some rules about who can made calls to where. It may be that your warehouse team can only ...
Outbound Calls: Speed Dial Answer:
Speed Dial
When you have staff, customers and family that you call often, use the Cloud PBX speed dial. By using this function you can program in up ...
Outbound Calls: Last Number Redial Answer:
Last Number Redial
Use last number redial when you are on a call with a customer and the line drops, or you have finished the call ...
Outbound Calls: Outbound Trunking Answer:
Outbound Trunking
Outbound trunking is a feature that allows you to present other direct dial-in (DDI) numbers as Caller ID on your registered trunk relieving phone ...
Outbound Calls: Presenting Non-Hero Numbers for Outbound Calls Answer:
Presenting Non-Hero Numbers for Outbound Calls
Non-account numbers can be presented on outbound calls, though by default the caller ID is your number supplied by CloudPBX provider. ...
Advanced Features: Call Recording Answer:
Call Recording
On our Cloud PBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements ...
