General SIP Questions: DIsabling SIP Application Layer Gateway (ALG) functionality Answer:
Disabling SIP ALG
If you are experiencing one way voice particularly on incoming calls the most probable cause is SIP ALG. While originally designed to resolve a NAT ...
Inbound Calls: Voicemail Service Answer:
Voicemail Service
Hero Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, ...
Inbound Calls: Call Forwarding Answer:
Content
Terms
Setup Call forwarding
Inbound Trunking
Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for ...
Inbound Calls: Hunt Groups Answer:
Use Hunt Groups for Managing Inbound Calls
Our Cloud PBX provides all users with a free and simple linear hunt group service. The service allows you to ...
Inbound Calls: Call Queuing Answer:
Call Queuing
Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions where incoming ...
Inbound Calls: Caller ID and Rejection Options Answer:
Caller ID and Call Rejection Options
This feature helps you identify your Inbound caller’s CLI and set any call rejection options.
Quick Guide
Log into https://portal.herotel.uk > select the ...
Inbound Calls: Call Screening Answer:
Call Screening Options
We all like a little control over who we take calls from right? We’re used to this on our mobile phones, and call ...
Outbound Calls: Caller ID (CLI) and Call Privacy Answer:
Caller ID (CLI) and Call Privacy
By using our Cloud PBX you have the option to show, block or showcase your business main number when making ...
Outbound Calls: Speed Dial Answer:
Speed Dial
When you have staff, customers and family that you call often, use the Cloud PBX speed dial. By using this function you can program in up ...
Outbound Calls: Outbound Trunking Answer:
Outbound Trunking
Outbound trunking is a feature that allows you to present other direct dial-in (DDI) numbers as Caller ID on your registered trunk relieving phone ...
Outbound Calls: Presenting Non-Hero Numbers for Outbound Calls Answer:
Presenting Non-Hero Numbers for Outbound Calls
Non-account numbers can be presented on outbound calls, though by default the caller ID is your number supplied by CloudPBX provider. ...
Advanced Features: Call Recording Answer:
Call Recording
On our Cloud PBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements ...
Advanced Features: Audio Conferencing Answer:
Making Conference Calls
When keeping your team connected is important use the CloudPBX Conference Calls function. You can use your Cloud PBX number to create your own ...
Advanced Features: Presence and Busy Lamp Field (BLF) Answer:
Presence and Busy Lamp Field (BLF)
This guide applies to the Polycom and Yealink IP handsets.
Enable subscriptions on your line so that others can monitor your ...
Advanced Features: Remote Call Back Answer:
Remote Call Back
When you are out of the office and want to make a call to someone who’s number is within your account, simply call ...
Advanced Features: Remote Dial Tone Answer:
Remote Dial Tone
When you are out of the office and don’t want to make calls from the phone’s account you have with you, make the call through ...
Advanced Features: Caller Tunes and Hold Music Answer:
Caller Tunes and Hold Music
Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Setting up caller tunes and hold music creates a personable ...
Preferences: Extension Dialing Answer:
Extension Dialing
Extension dialing works so that you can internally transfer calls to numbers within your account.
They also can work if you set up Auto Attendant for when ...
Preferences: Time Schedules Answer:
Set Up Your Time Schedules
Most organisations shape the way they handle incoming calls to match their hours of operations. In CloudPBX you can define time ...
