Inbound Calls: Shared Line Call Appearance Answer: SHARED LINE FEATURE
The Hero Shared Line service enables you to have up to 6 devices or phones registered against a single Hero number at the ...
Advanced Features: Call Recording Answer:
Call Recording
On our Cloud PBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements ...
Cloud PBX Features: List of Cloud PBX Features Answer:
List of Cloud PBX Features
All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select. We don't ...
Technical Questions: Can I use my existing phone with Hero? Answer:
As a SIP or VoIP service provider you will require an IP telephone handset to make calls on the Hero network or you can use our ...
Technical Questions: Why can’t I register my VoIP device? Answer:
Why can’t I register my VoIP device?
Firewalls and Interfering routers are the most common cause of SIP registration failure with your VoIP device where the firewall/router ...
Technical Questions: Bogus or Spam incoming calls Answer:
Bogus or Spam incoming calls
If you’re experiencing spam or phantom incoming calls that appear as “blocked” or CLIs such as 100 you are probably the victim ...
Hero Applications: Hero Softphone Applications Answer:
Hero Free Apps for iPhone and Android
Hero's Mobiex phone apps for iPhone and Android are free to install. Whether you are working from home, or traveling overseas, ...
Device Provisioning: Polycom VVX IP Phones – Manual Configuration Answer:
Polycom VVX IP Phones – Manual Configuration
Customise the following features on your Polycom VVX handsets.
Manually Configuration
Changing the Handset label
Extension dialling
Handset Volume
Upgrading Firmware
Presence and BLF (Busy Lamp field)
VVX ...
Support: How do I get an answer to a support query with Hero? Answer: Step 1: Search our Knowledge Base/FAQ Site
Before you log a ticket or call us we advise you search our FAQ site at http://faq.herotel.uk to see if ...
Support: How do I connect to Hero and make phone calls? Answer: Hero is an Internet delivered phone service. We do not supply traditional phone lines to your home like Spark. You will need a broadband internet ...
Device Provisioning: Cisco SPA Device Provisioning Answer:
NOTE: If you have a Cisco SPA112/122 Analogue Telephone Adapter then you can now auto-provision these in the Hero Customer Portal. For details see the ...
Device Provisioning: Yealink Device Provisioning Answer: Hero have a fully automated Yealink Device Provisioning Process to take the hard work out of configuring these phones. Please click on the Link below ...
Device Provisioning: FRITZ!Box 7490 Provisioning Answer: NOTE: We have been informed that some Fritz! products have issues with the Google Chrome browser so if you experience issues with the interface and ...
Device Provisioning: Huawei HG659 Router VOIP Port Provisioning Answer: The Huawei HG659 Router has a built-in VOIP port which can be configured to work with Hero. The following guide explains how to configure a ...
Hero Applications: Hero Connect Desktop Application for Microsoft Windows Answer: Similar to our popular mobile app, Hero connect softphone is also available on Microsoft Windows. It is a great option for anyone who needs to ...
