Inbound Calls: Voicemail Service Answer:
Voicemail Service
Hero Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, ...
Account Management: Fraud Control and Management Answer:
How does Hero deal with Fraud?
Toll fraud is a potential threat not just for Telcos but all businesses subscribing to a VoIP phone service. While we will quickly disable any suspected ...
Technical Questions: SIP Registration, Peering and IAX2 explained Answer:
SIP Registration, Peering and IAX2 explained
Hero supports SIP registration, SIP peering and IAX2 registration to connect your VoIP service.
SIP Registration
The simplest of the three connection types “Registration” is used ...
Hero Applications: Hero Softphone Applications Answer:
Hero Free Apps for iPhone and Android
Hero's Mobiex phone apps for iPhone and Android are free to install. Whether you are working from home, or traveling overseas, ...
Device Provisioning: Gigaset Cordless IP Phones - Manual Configuration Answer:
Gigaset Cordless IP Phones - Manual Configuration
This KB is limited to the Gigaset family of cordless (DECT) handsets.
Configuring the phone via the Web configurator
We recommend ...
Support: How do I connect to Hero and make phone calls? Answer: Hero is an Internet delivered phone service. We do not supply traditional phone lines to your home like Spark. You will need a broadband internet ...
Device Provisioning: FRITZ!Box 7490 Provisioning Answer: NOTE: We have been informed that some Fritz! products have issues with the Google Chrome browser so if you experience issues with the interface and ...
: Huawei HG659 Router Configuration Answer: The Huawei HG659 Routerhas a built-in VOIP port which can be configured to work with Hero. The following guide explains how to configure a Hero ...
Device Provisioning: Huawei HG659 Router VOIP Port Provisioning Answer: The Huawei HG659 Router has a built-in VOIP port which can be configured to work with Hero. The following guide explains how to configure a ...
Microsoft Teams: Microsoft Teams Integration Setup Instructions Answer: Setup your Microsoft Teams environment
This guide does not explain how to setup Microsoft Teams. The assumption is that you already have a Teams environment with ...
Technical Questions: How to setup a SIP trunk Answer: SIP trunks are typically used to connect a PBX to Hero such as an Asterisk or 3CX PBX to our platform. Hero make connecting a ...
Billing Questions: Microsoft Teams - Wholesale Setup Instructions Answer: Setup your Microsoft Teams environment
NOTE: This guide is intended for WHOLESALE white label customers and not Hero retail customers. For Hero retail customer instructions for ...
: Microsoft Teams Integration Setup Instructions Answer: Setup your Microsoft Teams environment
This guide does not explain how to setup Microsoft Teams. The assumption is that you already have a Teams environment with ...
