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  • Outbound Calls: Outbound Trunking
    Answer: Outbound Trunking Outbound trunking is a feature that allows you to present other direct dial-in (DDI) numbers as Caller ID on your registered trunk relieving phone ...
  • Technical Questions: SIP Registration, Peering and IAX2 explained
    Answer: SIP Registration, Peering and IAX2 explained Hero supports SIP registration, SIP peering and IAX2 registration to connect your VoIP service. SIP Registration The simplest of the three connection types “Registration” is used ...
  • Support: How do I get an answer to a support query with Hero?
    Answer: Step 1:  Search our Knowledge Base/FAQ Site  Before you log a ticket or call us we advise you search our FAQ site at http://faq.herotel.uk to see if ...
  • Support: How do I connect a PBX to Hero?
    Answer: PBX Systems Customers can also connect to Hero using their own IP-PBX which is SIP capable and compatible. Asterisk (and it's variants such as FreePBX, Trixbox ...
  • Device Provisioning: Asterisk Based PBX Systems (including FreePBX, Trixbox, Elastix and other variants)
    Answer: Hero are passionate about Asterisk, Freeswitch and other open source initiatives. So much so that we use open source products throughout our own network. By ...
  • Technical Questions: How to setup a SIP trunk
    Answer: SIP trunks are typically used to connect a PBX to Hero such as an Asterisk or 3CX PBX to our platform.  Hero make connecting a ...

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