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  • Inbound Calls: Call Pickup
    Answer: Call Pickup The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. Call pickup ...
  • Outbound Calls: Caller ID (CLI) and Call Privacy
    Answer: Caller ID (CLI) and Call Privacy By using our Cloud PBX you have the option to show, block or showcase your business main number when making ...
  • Outbound Calls: Outbound Trunking
    Answer: Outbound Trunking Outbound trunking is a feature that allows you to present other direct dial-in (DDI) numbers as Caller ID on your registered trunk relieving phone ...
  • Outbound Calls: Presenting Non-Hero Numbers for Outbound Calls
    Answer: Presenting Non-Hero Numbers for Outbound Calls Non-account numbers can be presented on outbound calls, though by default the caller ID is your number supplied by CloudPBX provider. ...
  • Advanced Features: Call Recording
    Answer: Call Recording On our Cloud PBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements ...
  • Advanced Features: Audio Conferencing
    Answer: Making Conference Calls When keeping your team connected is important use the CloudPBX Conference Calls function. You can use your Cloud PBX number to create your own ...
  • Advanced Features: Remote Call Back
    Answer: Remote Call Back When you are out of the office and want to make a call to someone who’s number is within your account, simply call ...
  • Advanced Features: Remote Dial Tone
    Answer: Remote Dial Tone When you are out of the office and don’t want to make calls from the phone’s account you have with you, make the call through ...
  • Preferences: Extension Dialing
    Answer: Extension Dialing Extension dialing works so that you can internally transfer calls to numbers within your account. They also can work if you set up Auto Attendant for when ...
  • Preferences: TCP, TLS and Secure RTP Options
    Answer: TCP, TLS and Secure RTP Options We support both TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) communication protocols. While UDP is by far the ...
  • Faxing Questions: How to Setup Faxmail
    Answer: How to Setup Faxmail Quick Guide – Sending a fax Our fax-mail service allows “approved” email addresses to send faxes via our service. Before you can send or ...
  • Account Management: Account Overview
    Answer: Account Overview The account summary dashboard provides a broad overview of your account. In this dashboard you can view account balance, plan details and customer account summary. Quick Guide Step 1: ...
  • Account Management: Managing your Phone Numbers
    Answer: Manage Phone Numbers You can view, add and mange your VoIP numbers and Cloud PBX settings. First you will need some number on your account, or port your existing ...
  • Account Management: Fraud Control and Management
    Answer: How does Hero deal with Fraud? Toll fraud is a potential threat not just for Telcos but all businesses subscribing to a VoIP phone service. While we will quickly disable any suspected ...
  • Account Management: Account History
    Answer: Account History You are able to view all invoices online in your account history, making it easy to keep track of your account. Quick Guide Log into https://portal.herotel.uk. Select Account ...
  • Account Management: Updating your Personal and Address Details
    Answer: Updating Your Personal and Address Details  Keeping your accounts personal account details current will make sure that you keep on top of all aspects of your ...
  • Number Porting: How do I move my existing phone number to Hero?
    Answer: Number porting – How to move my existing numbers to Hero Hero supports number porting which means that you can bring your current number with you to use on ...
  • Cloud PBX Features: Call Flow Priority
    Answer: Call Flow Priority Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example you can’t ...
  • Cloud PBX Features: List of Cloud PBX Features
    Answer: List of Cloud PBX Features All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select.   We don't ...
  • Advanced Features: Call Parking
    Answer: Call Parking Call parking is a feature that allows a person to put a call on hold at one phone and continue the conversation from another phone.Whilst ...

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