Inbound Calls: Call Pickup Answer:
Call Pickup
The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account.
Call pickup ...
Outbound Calls: Caller ID (CLI) and Call Privacy Answer:
Caller ID (CLI) and Call Privacy
By using our Cloud PBX you have the option to show, block or showcase your business main number when making ...
Outbound Calls: Outbound Trunking Answer:
Outbound Trunking
Outbound trunking is a feature that allows you to present other direct dial-in (DDI) numbers as Caller ID on your registered trunk relieving phone ...
Outbound Calls: Presenting Non-Hero Numbers for Outbound Calls Answer:
Presenting Non-Hero Numbers for Outbound Calls
Non-account numbers can be presented on outbound calls, though by default the caller ID is your number supplied by CloudPBX provider. ...
Advanced Features: Call Recording Answer:
Call Recording
On our Cloud PBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements ...
Advanced Features: Audio Conferencing Answer:
Making Conference Calls
When keeping your team connected is important use the CloudPBX Conference Calls function. You can use your Cloud PBX number to create your own ...
Advanced Features: Remote Call Back Answer:
Remote Call Back
When you are out of the office and want to make a call to someone who’s number is within your account, simply call ...
Advanced Features: Remote Dial Tone Answer:
Remote Dial Tone
When you are out of the office and don’t want to make calls from the phone’s account you have with you, make the call through ...
Preferences: Extension Dialing Answer:
Extension Dialing
Extension dialing works so that you can internally transfer calls to numbers within your account.
They also can work if you set up Auto Attendant for when ...
Preferences: TCP, TLS and Secure RTP Options Answer:
TCP, TLS and Secure RTP Options
We support both TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) communication protocols. While UDP is by far the ...
Faxing Questions: How to Setup Faxmail Answer:
How to Setup Faxmail
Quick Guide – Sending a fax
Our fax-mail service allows “approved” email addresses to send faxes via our service. Before you can send or ...
Account Management: Account Overview Answer:
Account Overview
The account summary dashboard provides a broad overview of your account. In this dashboard you can view account balance, plan details and customer account summary.
Quick Guide
Step 1: ...
Account Management: Managing your Phone Numbers Answer:
Manage Phone Numbers
You can view, add and mange your VoIP numbers and Cloud PBX settings. First you will need some number on your account, or port your existing ...
Account Management: Fraud Control and Management Answer:
How does Hero deal with Fraud?
Toll fraud is a potential threat not just for Telcos but all businesses subscribing to a VoIP phone service. While we will quickly disable any suspected ...
Account Management: Account History Answer:
Account History
You are able to view all invoices online in your account history, making it easy to keep track of your account.
Quick Guide
Log into https://portal.herotel.uk.
Select Account ...
Account Management: Updating your Personal and Address Details Answer:
Updating Your Personal and Address Details
Keeping your accounts personal account details current will make sure that you keep on top of all aspects of your ...
Number Porting: How do I move my existing phone number to Hero? Answer:
Number porting – How to move my existing numbers to Hero
Hero supports number porting which means that you can bring your current number with you to use on ...
Cloud PBX Features: Call Flow Priority Answer:
Call Flow Priority
Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example you can’t ...
Cloud PBX Features: List of Cloud PBX Features Answer:
List of Cloud PBX Features
All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select. We don't ...
Advanced Features: Call Parking Answer:
Call Parking
Call parking is a feature that allows a person to put a call on hold at one phone and continue the conversation from another phone.Whilst ...